Last Updated: July 2026

Our Commitment to You

We want every customer to walk away happy. If something about your order isn't right, we're here to make it right — quickly and without the runaround.

Who Can Return an Item

You may return an item within 90 days of the delivery date. To qualify for a return:

  • We accept returns of both defective and non-defective products.
  • We also accept returns of items that are unused, new, or in like-new condition.

How to Start a Return

  1. Contact us first. Reach out to Contact@laitm.com or call +1 (320) 264-4135 before sending anything back. If the item is damaged or defective, please include a clear photo and a short description of the issue.
  2. Wait for approval. Our team will review your request and send you instructions for completing the return. Please hold off on shipping anything until you've received this confirmation.
  3. Send the item back. Once approved, ship the item using a trackable, insured shipping method. We'll need a valid tracking number to process your return.
  4. Drop-off or mail-in. Returns can be mailed directly to us, or dropped off at a designated shipping location, depending on the instructions provided.
⚠️ Please wait for approval before shipping. Items sent back without a confirmed return approval and tracking number may be delayed or unable to be processed. One quick email or call gets you set up first.

Who Covers Return Shipping

🚚 Damaged, defective, or incorrect items: we cover the full cost of return shipping and provide a prepaid label at no charge to you.

Change-of-mind returns: we also provide a free prepaid return label for approved returns of this kind.

In every case: once we've received and inspected the returned item, you'll receive a full refund with no restocking fees, issued within 7 business days.

How Refunds Work

  • Once your return arrives and is inspected — typically within 72 hours — your refund is processed within 7 business days.
  • Your refund includes the full purchase price along with any original shipping and handling fees you paid.
  • We never deduct a restocking fee from your refund.

If Your Item Arrives Wrong or Damaged

If what you received is defective, damaged, or not what you ordered, email us a photo along with your order number. There's no need to ship the item back — we'll send a replacement or issue a full refund, whichever works best for you.

Get In Touch

Address: 31294 115th Ave, Saint Joseph, MN 56374, USA

Phone: +1 (320) 264-4135

Email: Contact@laitm.com

Mon – Fri8:00 AM – 6:00 PM CT

Saturday9:00 AM – 4:00 PM CT

SundayClosed