Last Updated: July 2026

Shipping & Delivery

Where do we ship?

Laitm LLC delivers to all 50 U.S. states. At this time we are unable to ship outside the United States.

Shipping cost

Standard shipping is on us — it's built into every order with no minimum to hit. Whatever total you see at checkout is the final amount, and we never tack on hidden handling or delivery fees afterward.

Order Processing

Orders are prepared for dispatch within 1 business day (Monday–Friday) once payment clears. Anything placed before 11:00 PM Central Time (CT) enters processing that same business day; orders that come in after the cutoff, or over the weekend, start the next business day.

⚠️ A quick note on larger items: Riding mowers, zero-turn mowers, generators, and similar heavy equipment move by freight carrier and generally arrive in 3–7 business days. The faster 1–3 business day window applies only to small and medium-sized parcels. See the freight section below for the full rundown.
🚚 Freight & oversized orders: Bulky shipments follow their own handling steps — appointment scheduling, delivery windows, inspection, and damage claims. The details are covered in the Large & Freight Deliveries section further down this page.

Delivery Details

  • Handling time: 1 business day (Mon–Fri)
  • Standard transit time: 1–3 business days (Mon–Fri) for small and medium parcels sent by standard carrier
  • Freight transit time: 3–7 business days for large and oversized items sent by freight (LTL) carrier
  • Order cutoff: 11:00 PM Central Time (CT)

Exact delivery times can shift a little depending on your address, the carrier handling the route, and any public holidays.

Oversized & Freight Items

Several of our bigger products — riding and zero-turn mowers, portable and standby generators, swing sets, pergolas, gazebos, and other heavy gear — travel by freight (LTL) carrier instead of standard parcel service. These usually land within 3–7 business days after they leave us, depending on your location and the carrier. The freight company reaches out ahead of time to set up a delivery appointment, so keep the phone number on your order accurate. Someone will need to be on hand to receive the shipment, and we'll email a tracking number the moment the order ships.

⚠️ Inspect before you sign. Give the item a good look for any visible damage before you sign the carrier's delivery receipt. Spot something? Write it plainly on the delivery paperwork before signing and get in touch with us right away. Damage that's noted at the point of delivery is far simpler to resolve than damage reported once the receipt is already signed.

Warehouse Location

All orders ship directly from our facility in Saint Joseph, Minnesota (USA).

Address Errors

Notice a typo in your shipping address? Let us know as soon as you can. If the order hasn't left our facility yet, we'll fix it free of charge. Once a package is in transit we can't reroute it mid-shipment — we'll need to wait for it to come back to us before sending it out again.

Multiple Addresses

Each order can ship to a single address only. If you'd like items delivered to more than one location, please place a separate order for each destination.

Order Status & Tracking

As soon as your order ships, we'll email you a tracking number. Please give it up to 48 hours for that first tracking scan to register after the email arrives.

If your package hasn't shown up within 10 business days of the expected delivery window, email us at Contact@laitm.com with your name and order number and we'll dig into it straight away.

Returns & Exchanges

Returns are welcome within 90 days of delivery on both defective and non-defective items, with no restocking fees.

If something shows up damaged, just email your order number along with a photo of the damage — there's no need to send the damaged item back, and we'll ship a replacement or issue a full refund, whichever you'd rather have. For all other returns, reach out and we'll email you a prepaid return label. Full details are in our Refund & Returns Policy.

Customer Support

We're glad to help — reach us any of these ways:

📍 Address: 31294 115th Ave, Saint Joseph, MN 56374, USA

✆ Phone: +1 (320) 264-4135

✉ Email: Contact@laitm.com

🕐 Business Hours

Mon – Fri:   8:00 AM – 6:00 PM

Saturday:   9:00 AM – 4:00 PM

Sunday:  Closed